frankenstack

Tackling the Frankenstack: Legacy IT Evolution for Insurers

Beware the Frankenstack! As Insurance carriers have tried to modernize their technology over the years, many have ended up with a patchwork IT system. A combination of legacy technologies that have...
compliance innovation

Why Every Compliance Officer Should Lead Innovation

The role of a compliance officer has never been easy. But today it is more difficult than ever, with additional regulatory burdens springing up all the time, especially in response to...
customer experience financial services

Perfecting the Customer Experience in Financial Services

Did you know that 61% of financial services firms feel that they neglect the implications of systems change when trying to build engaging customer experiences? This statistic (taken from Bizagi's research) is...
healthcare customer experience

Telemedicine: Meet Customer Expectations in Healthcare with AI

There's nothing more important than our health. So it can be annoying when you're left waiting on healthcare services. I know I'm not the only who has been left waiting in...

Digitize Product Development to Accelerate Your Time-to-Market

Adapt Quickly to Customer Trends with Faster Digital Product Development “Digital product development means obsessing about customers.” says Forrester Research. “Organizations are undertaking digital transformation initiatives aimed at improving innovation and addressing...
insurance claims process

Insurance Claims Process: Don’t Leave Your Customers Waiting  

The claims process is the most important customer touch point in the insurance journey. It’s the crux the entire process and customers expect remuneration promptly. 69% of insurers rated customer experience...

Industry 4.0: Drive Efficiencies in Your Supply Chain

Industry 4.0 is here. Manufacturers need to transform their supply chain management if they want to keep up. In a 2018 Forrester survey, 58% of global decision makers at...
legacy policy administration system

Rescue Insurance Policy Administration with AI & Process Automation

Don’t ditch your insurance policy administration legacy system just yet… it can be rescued. Back in the 1970s, the insurance industry led by example. While other industries were struggling to get to...
Banking Fraud Prevention

Banking Fraud Prevention: System Silos Create Gaps for Criminals

84% of companies worldwide experienced a fraud incident last year – that’s an alarmingly high rate. The banking industry is particularly at risk, with the typical organization losing 5%...

Insurance Onboarding: The Key to Lasting Customer Relationships 

Loyalty doesn't count for much these days, particularly when it comes to insurance. Our experience with insurance providers has demonstrated that insurers are having to work harder than ever to attract...

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