Digital Operations

Digital Operations

healthcare customer experience

Telemedicine: Meet Customer Expectations in Healthcare with AI

There's nothing more important than our health. So it can be annoying when you're left waiting on healthcare services. I know I'm not the only who has been left waiting in...

Digitize Product Development to Accelerate Your Time-to-Market

Adapt Quickly to Customer Trends with Faster Digital Product Development “Digital product development means obsessing about customers.” says Forrester Research. “Organizations are undertaking digital transformation initiatives aimed at improving innovation and addressing...
IT leaders financial services

3 Ways IT Leaders in Financial Services can Drive Business Innovation

Financial services organizations risk falling behind the innovation curve by not enabling proper collaboration. 92% of businesses report at least one kind of tension within their organization, and the disconnect between...

[Infographic] 3 Ways to Tackle the Tensions Around Digital Transformation

New vs legacy. On-premises vs off-premises. Front of house vs back office. It’s a challenge to keep your systems connected – let alone make sure they support new ways of doing...
operating model

The Operating Model to Bring Agility to your Business, Part 2 – from Harvard...

An operating model is the organizational blueprint that dictates how a company is going to make decisions and execute the work required to deliver its strategy, business model and customer mission. In...
operating model

The Operating Model to Bring Agility to your Business, Part 1 – from Harvard...

The operating model is how a company organizes and manages its resource. It’s the bridge between strategy and execution and can help bring agility to your business. In a Harvard Business...
insurance claims process

Insurance Claims Process: Don’t Leave Your Customers Waiting  

The claims process is the most important customer touch point in the insurance journey. It’s the crux the entire process and customers expect remuneration promptly. 69% of insurers rated customer experience...

Digital Operations: Transform your Business in 6 Simple Steps

New vs legacy. On-premises vs off-premises. Front of house vs back office. It’s a challenge to keep your systems connected – let alone make sure they support new ways of doing...

Industry 4.0: Drive Efficiencies in Your Supply Chain

Industry 4.0 is here. Manufacturers need to transform their supply chain management if they want to keep up. In a 2018 Forrester survey, 58% of global decision makers at manufacturing firms...
legacy policy administration system

Rescue Insurance Policy Administration with AI & Process Automation

Don’t ditch your insurance policy administration legacy system just yet… it can be rescued. Back in the 1970s, the insurance industry led by example. While other industries were struggling to get to...
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