Customer Engagement

Customer Engagement

insurance claims process

Insurance Claims Process: Don’t Leave Your Customers Waiting  

The claims process is the most important customer touch point in the insurance journey. It’s the crux the entire process and customers expect remuneration promptly. 69% of insurers rated customer experience...

Insurance Onboarding: The Key to Lasting Customer Relationships 

Loyalty doesn't count for much these days, particularly when it comes to insurance. Our experience with insurance providers has demonstrated that insurers are having to work harder than ever to attract...

Customer Onboarding: How to Make the Right First Impression

There's no denying it...customer expectations are at an all-time high. A recent Forrester report highlighted that empowered customers expect a seamless experience, improved efficiency and heightened responsiveness in all interactions with...
customer experience financial services

Perfecting the Customer Experience in Financial Services

Did you know that 61% of financial services firms feel that they neglect the implications of systems change when trying to build engaging customer experiences? This statistic (taken from Bizagi's research) is...
customer engagement

7 Steps to Transform Your Customer Engagement

In our new survey of 500 business leaders, 77% identified digital transformation as a strategic priority. Our research also identified that 70% are focused specifically on improving customer engagement. This comes...
Financial Services Automation

4 Essential Automation Tips for Financial Service Providers

“The stage is set for FS automation and AI to move from what was, only a few years ago, relatively vague concepts to bona fide, strategic business imperatives.” – Financier Worldwide Magazine

Loan Origination: How to Make it Fast, Personalized, Compliant and Connected

Over 75% of customers only engage with banks online and branch footfall is declining 15% year-over-year, according to Lloyds Banking Group, proving that mobile and online banking experiences are...

[Infographic] 3 Ways to Transform Your Customer Engagement Strategy

In a digital age, customer expectations are sky high. So how do you deliver the best service possible? In our new survey of 500 business leaders, 70% said that they are focused...
Customer Experience in Insurance: How to Accelerate the Digital Transformation

Customer Experience in Insurance: How to Accelerate the Digital Transformation

Insurance has progressed from an age of information in the 1990s to the age of the customer. And the bar is being set by insurtechs. The onus is on established, incumbent...
Contextualized-Customer-Engagement-Strategy

Contextualization: The New Rules of Customer Engagement

I recently returned from a delightful European city break packed with sightseeing, sunshine, eating and drinking. As I wandered around the cobbled streets of Rome, TripAdvisor would ping updates to my...

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