Customer Engagement

Customer Engagement

Agile organization - CIO

How CIOs can Enable an Agile Organization

I recently had the pleasure of sitting down with IDG’s Rob O’Reegan and Isaac Sacolick, President of Star CIO, to discuss the CIO’s strategic mandate and how they can create a...

Loan Origination: How to Make it Fast, Personalized, Compliant and Connected

Over 75% of customers only engage with banks online and branch footfall is declining 15% year-over-year, according to Lloyds Banking Group, proving that mobile and online banking experiences are...
Customer Engagement

Automate your Customer Engagement

In a time when everyone wants, and expects, immediate answers to their questions, the pressure is on for businesses when it comes to customer engagement. Enter process automation… Gartner predicts that by 2020...
customer engagement

7 Steps to Transform Your Customer Engagement

In our new survey of 500 business leaders, 77% identified digital transformation as a strategic priority. Our research also identified that 70% are focused specifically on improving customer engagement. This comes...
Financial Services Automation

4 Essential Automation Tips for Financial Service Providers

“The stage is set for FS automation and AI to move from what was, only a few years ago, relatively vague concepts to bona fide, strategic business imperatives.” – Financier Worldwide Magazine
Contextualized-Customer-Engagement-Strategy

Contextualization: The New Rules of Customer Engagement

I recently returned from a delightful European city break packed with sightseeing, sunshine, eating and drinking. As I wandered around the cobbled streets of Rome, TripAdvisor would ping updates to my...
Intelligent Automation Bizagi

Introducing The Age of Intelligent Automation

When we first started Bizagi in 2002, we described our software as a process automation solution. Very often however, potential customers would say, “We trust our people, so...

Insurance Onboarding: The Key to Lasting Customer Relationships 

Loyalty doesn't count for much these days, particularly when it comes to insurance. Our experience with insurance providers has demonstrated that insurers are having to work harder than ever to attract...
Customer Experience in Insurance: How to Accelerate the Digital Transformation

Customer Experience in Insurance: How to Accelerate the Digital Transformation

Insurance has progressed from an age of information in the 1990s to the age of the customer. And the bar is being set by insurtechs. The onus is on established, incumbent...
insurance claims process

Insurance Claims Process: Don’t Leave Your Customers Waiting  

The claims process is the most important customer touch point in the insurance journey. It’s the crux the entire process and customers expect remuneration promptly. 69% of insurers rated customer experience...

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