How CIOs can Enable an Agile Organization
I recently had the pleasure of sitting down with IDG’s Rob O’Reegan and Isaac Sacolick, President of Star CIO, to discuss the CIO’s strategic mandate and how they can create a...
Perfecting the Customer Experience in Financial Services
Did you know that 61% of financial services firms feel that they neglect the implications of systems change when trying to build engaging customer experiences?
This statistic (taken from Bizagi's research) is...
The Customer Journey: How to Capitalize on Critical Moments
I rely heavily on the internet in my day-to-day life; don’t we all? When I moved house, I selected a broadband provider who could offer me a good deal and a...
Telemedicine: Meet Customer Expectations in Healthcare with AI
There's nothing more important than our health. So it can be annoying when you're left waiting on healthcare services. I know I'm not the only who has been left waiting in...
Insurance Claims Process: Don’t Leave Your Customers Waiting
The claims process is the most important customer touch point in the insurance journey. It’s the crux the entire process and customers expect remuneration promptly. 69% of insurers rated customer experience...
[Infographic] 3 Ways to Transform Your Customer Engagement Strategy
In a digital age, customer expectations are sky high. So how do you deliver the best service possible?
In our new survey of 500 business leaders, 70% said that they are focused...
Customer Experience in Insurance: How to Accelerate the Digital Transformation
Insurance has progressed from an age of information in the 1990s to the age of the customer. And the bar is being set by insurtechs. The onus is on established, incumbent...
Contextualization: The New Rules of Customer Engagement
I recently returned from a delightful European city break packed with sightseeing, sunshine, eating and drinking. As I wandered around the cobbled streets of Rome, TripAdvisor would ping updates to my...
Insurance Onboarding: The Key to Lasting Customer Relationships
Loyalty doesn't count for much these days, particularly when it comes to insurance. Our experience with insurance providers has demonstrated that insurers are having to work harder than ever to attract...
7 Steps to Transform Your Customer Engagement
In our new survey of 500 business leaders, 77% identified digital transformation as a strategic priority. Our research also identified that 70% are focused specifically on improving customer engagement. This comes...
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