Telemedicine: Meet Customer Expectations in Healthcare with AI
There's nothing more important than our health. So it can be annoying when you're left waiting on healthcare services. I know I'm not the only who has been left waiting in...
Insurance Claims Process: Don’t Leave Your Customers Waiting
The claims process is the most important customer touch point in the insurance journey. It’s the crux the entire process and customers expect remuneration promptly. 69% of insurers rated customer experience...
[Infographic] 3 Ways to Transform Your Customer Engagement Strategy
In a digital age, customer expectations are sky high. So how do you deliver the best service possible?
In our new survey of 500 business leaders, 70% said that they are focused...
Customer Experience in Insurance: How to Accelerate the Digital Transformation
Insurance has progressed from an age of information in the 1990s to the age of the customer. And the bar is being set by insurtechs. The onus is on established, incumbent...
Contextualization: The New Rules of Customer Engagement
I recently returned from a delightful European city break packed with sightseeing, sunshine, eating and drinking. As I wandered around the cobbled streets of Rome, TripAdvisor would ping updates to my...
Insurance Onboarding: The Key to Lasting Customer Relationships
Loyalty doesn't count for much these days, particularly when it comes to insurance. Our experience with insurance providers has demonstrated that insurers are having to work harder than ever to attract...
7 Steps to Transform Your Customer Engagement
In our new survey of 500 business leaders, 77% identified digital transformation as a strategic priority. Our research also identified that 70% are focused specifically on improving customer engagement. This comes...
Loan Origination: How to Make it Fast, Personalized, Compliant and Connected
Over 75% of customers only engage with banks online and branch footfall is declining 15% year-over-year, according to Lloyds Banking Group, proving that mobile and online banking experiences are more important...
Customer Onboarding: How to Make the Right First Impression
There's no denying it...customer expectations are at an all-time high. A recent Forrester report highlighted that empowered customers expect a seamless experience, improved efficiency and heightened responsiveness in all interactions with...
