Customer Engagement

Insurance has progressed from an age of information in the 1990s to the age of the customer. And the bar is being set by insurtechs. The onus is on established, incumbent...

I recently returned from a delightful European city break packed with sightseeing, sunshine, eating and drinking. As I wandered around the cobbled streets of Rome, TripAdvisor would ping updates to my...

We've seen in the insurance companies we work with that insurers are having to work harder than ever to attract and retain customers. In an industry where the customer has very few touch...

In our new survey of 500 business leaders, 77% identified digital transformation as a strategic priority. Our research also identified that 70% are focused specifically on improving customer engagement. This comes...

Over 75% of customers only engage with banks online and branch footfall is declining 15% year-over-year, according to Lloyds Banking Group, proving that mobile and online banking experiences are more important...

There's no denying it...customer expectations are at an all-time high. A recent Forrester report highlighted that empowered customers expect a seamless experience, improved efficiency and heightened responsiveness in all interactions with...