Current enterprise IT is almost invariably a tangled mess of legacy systems and modern applications. By bringing in new technologies, digital transformation projects run the risk of increasing that complexity. That’s where an Intelligent Process Automation platform is different.  

Intelligent Process Automation brings together the basic building blocks of an organization’s business processes to help progress their digital transformation. The business operating, business decision-making, and performance management systems, together with operational intelligence. You just need the right platform to build on… 

Uniting your IT architecture  

Emerging automation and AI technologies, such as Robotic Process Automation (RPA) and Machine Learning, are increasingly being adopted by organizations to aid their efficiency and effectiveness. But when they already have a technology stack full of various systems and applications, it’s vital to integrate these properly.  

A process automation platform can orchestrate your people, applications, devices, information and robots on a global scale. This means that rather than deploying technologies in isolation, you can co-ordinate them across your enterprise.  

Many companies are now accelerating investment in automation technologies like Digital Process Automation (DPA), RPA and AI to maintain business continuity. For many, the immediate priority has been to rapidly build new processes that respond to new challenges and opportunities in the market, such as supply chain challenges, and automate them to maintain efficiency and compensate for any labor shortages.  

A process automation platform can also enable end-to-end visibility of processes and the customer journey. IPA, allows you to see the entire process, and identify bottlenecks or points where the customer journey could be smoother. 

Digital transformation is not a one-time project. The finish line is always moving as technologies and customer demands evolve. So, those evaluating DPA tools must not only evaluate the current AI and RPA capabilities of these tools but also their vendor’s future capabilities, whether these are developed in house or through technology partnerships. 

Automating every process with one platform 

The tools to bring order and automation to your enterprise must be able to handle both complex procedures that require deep access to core systems and be able to go wide, to coordinate more simple tasks that allow non-technical staff to create applications to meet immediate business needs.  

Analyst group Forrester, in its Software for Digital Process Automation For Deep Deployments, Q2 2019 report, states, “Solutions that have the deepest levels of native support and integration for these new capabilities will be the best positioned to address the most complex processes.” 

Forrester Deep Wave Report Bizagi

“Bizagi balances deep DPA functionality with a platform designed to go wide,” says Forrester. The company has always focused on low-code development for nonprofessional developers and has always thrived in environments that require a longtail of process-driven applications, with reference customers deploying in excess of a thousand applications.”  

Satisfying both aspects of ‘deep’ and ‘wide’ means that your platform will have strong process and case management capabilities to handle regulatory and security requirements and support high volume workloads – the deep. The platform should also provide low-code features to deliver digital process applications and create and manage complex, long-running processes to fit Forrester’s definition of DPA-wide. This can then open the door for intelligent automation.  

Taking to the Cloud  

An equally significant consideration in choosing a process automation platform is the ability to effectively manage modern application architectures. Traditional process management and automation tools emerged in the pre-cloud era of monolithic applications suites running on-premises, usually in bespoke data centers.  

That doesn’t fit the current picture of enterprise IT. Cloud computing still only accounts for half of global IT spending. But the trend to move to the Cloud is inevitable. And as more people shift to remote working, organizations are increasingly moving to a cloud-first strategy.  

Cloud computing not only enables collaborative working between remote teams, but also keeps critical data and applications secure while ensuring the network is running smoothly 24/7. As CIO highlights, Cloud is excellent for disaster recovery, allowing enterprises to quickly back up data, applications, and even operating systems. This means your organization can continue with business as usual, even if employees cannot work onsite.  

Bizagi Automation Services runs in the Cloud using Microsoft Azure, meaning that you can maintain control and protect critical data with advances security and compliance, while being assured of always-on viability to support your customers. Cloud also eases the burden of migration, so you can always keep your organization up to date with the latest technology innovations.  

If you would like to find out more about how to drive real business outcomes in your organization, download IDG’s and Bizagi’s report, Planning Your Path to Intelligent Process Automation: Getting the digital transformation building blocks right 

Digital Transformation building blocks IDG Bizagi