Robotic Process Automation (RPA) is increasingly being used by businesses to carry out basic, repetitive tasks that would ordinarily be carried out by humans, such as form-filling and calculations. With its promising ability to increase operational efficiencies, it’s not surprising that 92% of companies are aiming to adopt RPA by 2020.
But while it can be quick and immediate to deploy RPA, it can’t solve your underlying process issues. Deploying RPA without ensuring good business process management (BPM) is a bit like putting an automated car on the road when there are big potholes and lots of route closers – it makes things efficient in the short term but doesn’t solve underlying problems. Read on to find out more about how Bizagi and RPA work well together, or if you want to learn a bit more about RPA first, take a look at our blog: Robots vs Humans, Who Will Win Out?
Bizagi and RPA– bridging the gap
A BPM suite such as Bizagi can enable enterprise-wide transformation in productivity, efficiency, agility, cost reduction and compliance. Bizagi wraps around existing and legacy systems, orchestrating people, devices, and things. RPA then enables software bots to be configured to complete routine tasks normally carried out by humans. Phrases such as this can spark panic, as people worry that bots will be making humans redundant.
But, as discussed in my previous RPA blog, rather than replacing jobs, it will simply enhance them, the rise of the humans if you will. Bots will enhance our working lives rather than disrupt and detract from them. RPA can take over menial, day-to-day tasks, allowing people to focus on higher-value activities that will help to drive down costs and provide better customer service. KPMG estimates that the labor eliminated by RPA reduces cost by an average of 45% to 75%.
Bizagi is valued for its ability to marry new technology with legacy enterprise applications. Legacy applications can in turn, greatly benefit from the introduction of RPA as it substitutes routine, manual tasks for automated ones. Enterprises “see RPA as part of their automation strategy” because it “boosts productivity with minimal process change [and] brings an easy-to-calculate ROI,” Forrester said in their February 2017 Wave report. Used together, Bizagi and RPA can help you to achieve true digital process automation.
Automating business processes
Bizagi handles end-to-end process automation and digitizes business operations – it’s effectively the blueprint for the business that RPA can then be put to work on by automating manual repetitive tasks or data entry within a process.
By using Bizagi as a platform, you can blend traditional process techniques with additional capabilities to automate processes easily while managing end-to-end processes. Within those processes, RPA can automatically carry out back-office tasks such as finance, customer services, data entry, purchasing orders or creating online credentials.
Take an employee onboarding process for example: Bizagi will manage the end-to-end process, including tracking and analytics. So once the offer is confirmed, a candidate accepts and a start date is agreed, a new employee set-up is required. Bizagi can then instruct a bot to initiate the new employee set-up process and a virtual manager powered by RPA can log into the application portal, and add the new user to the system.
Bringing sense to data
Simply applying RPA to an inefficient process won’t solve all your problems. You will likely still have underlying issues. While RPA can interact with interfaces and carry out repetitive tasks, it is not an intelligent tool. As highlighted by UiPath, “RPA is unable to directly manage unstructured datasets, requiring robots to first extract and create structured data using advanced capabilities such as optical character recognition (OCR) and natural language recognition (NLR). RPA robots are then able to sort and manage what is essentially a transcription from unstructured to structured data to help companies execute any number of processes.”
Bizagi can bring logic to this unstructured data and orchestrate the information to get it ready to be used by the bots. This is where one of our customers is making use of Bizagi as an enabler for RPA.
A leading financial services provider is deploying RPA in their commercial lending spaces and is using Bizagi to digitize all the data upfront and create uniformity through the workflows. This allows the bots to be more efficient and automate more process because there is a formalized workflow in place, which then instructs the bots through APIs. This has enabled bots to operate over 50% of their loan portfolios. The bank is now using RPA to book new loans and customers and do overall maintenance on the lifecycle of commercial lending.
While RPA certainly has plenty of values, it’s important to remember that it won’t solve any underlying process problems. Bizagi delivers end-to-end process automation while RPA handles the repetitive tasks and data entry within a process. By using the two processes, you will be able to carry out processes with greater accuracy, fewer errors and less risk of fraud.
To see Bizagi and RPA in action, watch the video below, ‘Robotic Process Automation or Business Process Management, or Both?’ where Craig Le Clair, VP Principal Analyst, Forrester Research, and I talk through RPA’s relationship with AI and BPM, and propose a blueprint for an overall digital operating model.