New vs legacy. On-premises vs off-premises. Front of house vs back office. It’s a challenge to keep your systems connected – let alone make sure they support new ways of doing business. But the pressure is on to provide intelligent systems that add value.

In our new survey of 500 business leaders, 92% said that there was at least one tension within their organization. The trick is to see these priorities as complementing, not competing with, each other.

We’ve taken the knowledge that we’ve gained from our recent research along with our experience of working with companies who are digital transforming their services to deliver the best digital operations. We’ve mapped these alongside helpful tips for success in the infographic below.

Infographic digital operations


This article is based on a larger research report. So if you’d like to learn more about how to digitize your customer engagement strategy, why not download our complimentary report: ‘Making your Breakthrough in Digital Operations’