Our most recent Virtual Summit saw some of the brightest minds in digital transformation come together to talk about the importance of agility.
Why Agility? In today’s fast-paced digital world, it’s become a necessity for businesses to be able to respond quickly to changes in technology, laws and customer expectations and have agility built into the organization’s structure.
Read on for a rundown of the highlight insights we gleaned from these webinars. There are some real pearls of wisdom that you can slip into your next meeting or presentation—useful insights to back up your case for agility as part of your digital transformation.
And if you like what you read, you can watch the webinars that were part of the summit, Agility: The Foundation of Digital Transformation, on demand on the videos below.
You Can’t Run a Train at Different Speeds
The term ‘agile’ started in the software world. But after agile took over the IT world, it spilled over to the broader term of business agility. But to become a truly agile business, you need to get the whole team on board, i.e. “You can’t run a train at different speeds as Alan Zimmerman, Senior Business Architect at Travelport puts it.
“If you’ve got your IT group out there, running in an agile fashion and doing things in that way, you’re not going to get the maximum benefit of that unless your whole company is running agile,” he warned.
So what does it mean for your entire company to be more agile? “First of all, you need to have a collaborative approach to things, not just ‘throw it over the wall’. It is not just a siloed mentality where marketing and engineers groups work separately, it’s more of a team-driven approach,” said Zimmerman.
To find out what else your entire business needs to do to become agile and watch a demo of how Travelport uses Bizagi to enable Business Process Management, watch the webinar below, ‘How Digital Process Management Enables Business Agility’.
Digital Transformation is Like Learning Physics
Dinis made a great analogy that agile experimentation during the digital transformation process is like learning physics. He explained, “You can study physics for 25 years, and after 25 years you will know lots of highly complex stuff, but you still have to manage new ideas, new concepts and new ways of doing things.
“This is no different – it’s true that agile experimentation when automating processes is very important, but you always need to comply with the virtual cycle of continuous improvement,” said Dinis.
We are all still learning… and this truer than ever thanks to new regulations to adhere to, such as GDPR.
The conversations in this webinar touched on the importance of top-down leadership. While Forrester Analyst, Rob Koplowitz, agrees that leadership determines strategy, he also highlighted the importance of the change that happens from the ground up during digital transformation. If you are deploying software that empowers employees to be self-sufficient, then the skills of specifically building processes become a keystone for your whole business.
“When people are empowered to do things on their own… the tech decisions become very, very critical. We’ve heard references to guardrails and governance and compliance while we’re enabling people to self-serve and do business more effectively on their own. These are very difficult things to balance,” says Koplowitz.
“So, this concept of change management needs to drive that desire from the ground up, but also drive the skills that are going to be required to do this from the ground up. In the same way that… a job posting which says, ‘Must have Excel skills’ is common, I think in a few years’ time you’ll see job postings that say ‘Must be able to build applications on Bizagi’ or whatever the tool might be, to serve the needs of your organization. So, [digital transformation] is going to happen both from the bottom up and the top down.”
The point of agile experimentation using DPA is that not only can you rapidly introduce new products to market and scale it easily if it’s successful, but if the product is unsuccessful in gaining customer adoption it can be quickly killed off. The same goes for internal processes.
Our CEO Gomez advises that you know you’re going in the right direction with your digital transformation journey if your productivity is increasing. “It’s a complex journey: organizations are complex, businesses are complex, politics are complex. So make sure that your technology doesn’t add complexity to the whole story… If the productivity is decreasing, you need to stop and think. This is a good guide to know if you’re going in the right direction.
“[Ask yourself] are you developing the best practices? Are you communicating them throughout the organization? Is the technology providing the reusability and the scalability you desired? There are many elements to this. But your productivity must increase throughout the journey.”
To hear more insight from Koplowitz, Dinis and Gomez, listen to the webinar below, ‘Why Agility Dictates the Success or Failure of Digital Transformation’.
Start Small. Do it Step by Step.
Stouten has to assure that global food products supplier CofCO meets compliance with EU regulations in relation to food, feed, and sustainable products. To do this, she enlisted Bizagi and rolled out a digital transformation platform with the help of our strategic partner, the Nimble Institute. But what she learned from agile experimentation was that small, incremental changes are easier to roll out that one large digital transformation plan.
“Start with a single element that addresses one of your goals, instead of an intensive programme developed by the IT department. But make sure that you have a programme that can handle the complexity by the end stage. By doing it step by step, you can keep your overview, and stay very much in control,” she explained.
To hear more about how Stouten ensures created digital solutions quickly in an agile culture, all while remaining compliant to strict regulations, listen to the webinar below, ‘Agility vs Regulatory Compliance: Why You Need Both’.