Thank you to all participants who attended yesterday’s live webinar: ‘Generali Medical Risk Evaluation case study: Bizagi usage in Life Insurance’ and in particular to Bizagi customers Jiří Šubrt and Jan Marek for their highly informative presentation.

It was a pleasure to have such an engaged audience.  We didn’t have time to answer all the great questions you submitted, so just scroll down to find our detailed Q&A. If you missed the Q&A, or just want to read the answers again, we’ve got what you need.


  • Full length recording: Generali Medical Risk Evaluation case study: Bizagi usage in Life Insurance. Want to watch the recording again? Click here
  • Generali case study (Key facts and project ROI). Click here

So without further ado, here’s the answers to the burning questions of the day….

Questions answered by:

  • Jiří Šubrt, Senior BPM Analyst, Generali CZ
  • Jan Marek, Head of Generali’s BPM initiative
  • Jeff Klotz, Senior Consultant, Bizagi

Q1. Are external actors (i.e. doctors) treated as internet users in Bizagi, or a SOA interface?

Jiří: The majority of doctors don’t interact with Bizagi directly (as users) to consult a client’s health. They get sent an email or letter via web services. Their response is saved on our digital archive. One internal company doctor is able to use the web app and can provide consultancy to our medical evaluators.

Q2. Was the process developed in sprints?

Jan: Yes. We modified scrum methodology to fit our needs. We had close contact with the business, were able to deploy changes quickly in small batches, and have these tested by the organization in a short period.

Q3. How did you find the deployment process provided by Bizagi?

Jan: All our migrations are progressing satisfactorily so far. Using the advanced deployment tool provided by Bizagi, we can deploy a new version from test into production in just 20-30 minutes.

Q4. How many of the necessary Web Services (e.g. for integrating document storage) were included in the 125 man days used for process implementation?

Jiří: We used seven Web Services for digital archive integration and two web services for the printing of emails, PDFs and SMS services.

Q5. Do users of Bizagi’s Process Layer need to be aware of the BPMN 2.0 framework?

Jeff: No. A key benefit of Bizagi is that end users operate entirely in a web-based framework that guides them through their workload based on the way it was automated. The platform handles all the BPMN; end users simply use it as they would any other web application.

Having said that, users of Bizagi Modeler directly involved in creating processes will benefit greatly from a basic understanding of the BPMN Standard. This will enable them to work more efficiently and be better equipped to handle more process models.

Once in the Modeler, users will enjoy the very simple interface which has really useful features like context-sensitive help, mouse-over tips and graphical intelligence. It also presents high-level descriptions of each shape element to make learning BPMN easy and fast.

Q6. Can process maps created in Visio be imported into Bizagi Suite?

Jeff: Yes. Visio documents can be both imported and exported. Diagrams created in XPDL and BPMN files/formats can also be easily imported. Bizagi Modeler can also export a process as an image, BPMN or XPDL file and export to Visio. In addition, extended attributes created in a process can be exported and then imported to other process models.

In this fantastic one hour session, Generali took attendees on a journey into how BPM:

  • Effectively manages over 3,000 cases per month
  • Automated the most complex underwriting processes
  • Streamlined its medical evaluation policy lifecycle
  • Delivered a customized user experience

Jan Marek, Generali CZ, Head of BPM initiative, commented:

“The area of risk analysis in life insurance is a complex process that requires constant interaction between underwriters and business networks. Our BPM platform helps us to continually improve this complex process and adapt it to changing market conditions.”

Here are the Top 5 resources to get your BPM journey started:

  1. Digitization Guide: Looking to progress beyond process modeling?
  2. Industry Report: Fraunhofer 2014 report of BPM Suites
  3. Whitepaper: Knowing the true cost of a BPMS
  4. Whitepaper: Untangling Spaghetti BPM: Delivering business agility and project scalability
  5. Whitepaper: You can’t put lipstick on a pig – Re-thinking your processes for mobile BPM success

That’s all folks! Thanks again to all who participated and for more information on anything raised during the webinar, please don’t hesitate to get in touch.