We hope you enjoyed reading the answers to some of your questions in yesterday’s blog post. As promised – and with James’s continued help – here are some more answers for you.

What is the cost of the Bizagi software? Thanks (Question from Rabih Z)
Bizagi Modeler and Bizagi Studio are free, Rabih. No trials, no time limitations and no use number restrictions. You can find pricing details for the Bizagi Engine here.

For James: But not all end users would be able to go through the learning curve of using BPM(N) tooling, how was that handled? (Question from Emile O)
That is certainly true. And I think it is on similar lines to the next question…

Was the university familiar with business process modeling before the project? I find that most non-manufacturing organizations are not familiar with process modeling and simulation. What are some good techniques for introducing the technique and technology? (Question from Corky W)
I think we accept that not everyone (nobody I think) is going to produce perfect BPMN diagrams on Day 1, and that it is a journey for everyone. The other point is that the ‘accuracy’ of a diagram is a grey area, and similarly the degree to which a cast iron diagram is necessary also differs from situation to situation. Sometimes a high level conceptual model is all that is required. I think it is necessary to realize this as there is nothing to be gained by nit-picking every last detail of everybody’s efforts – that will just upset people and be counter productive. I think we are keen for everyone to try – some people will never be as capable as others at perfecting processes – but the practice of attempting to do so will help no end in them understanding diagrams that others have created, and ultimately we need to spread the ability to read and interpret them even further than we need to spread the ability to create them. Process discovery, improvement, redesign and modeling are iterative processes – you build understanding as you improve them as a team – and you improve them to the level of accuracy that is necessary for that given situation (e.g. Processes that are actually going to be executed via BPMS need to be more accurately defined than one that is diagrammed to start a discussion around the process).

A few concrete things we’ve done:

  • We deliberately picked candidate processes for discovery and improvement workshops that weren’t necessarily the most critical processes, but that were important enough to warrant the attention and effort AND that would involve as big a spread of staff as possible.
  • We’ve encouraged participation in process improvement through highlighting it in our annual appraisal process.
  • We’ve run a number of lower level ‘fast fix’ workshops (run by internal trained facilitators) to keep up the momentum
  • We are running a ‘Bizagi self-help group’ aimed at allowing process owners to work on implementing their own smaller executable processes in Bizagi.

Webinar 280115 Birkbeck University of London

Ultimately it is a group-learning process. We’re better at this today than we were a year ago – and in a year from now we’ll be even better at it!

Have you got any more questions or comments? Post them below and we’ll get back to you with more asnwers!