THANK YOU very much to the 314 participants from 51 countries who attended live (and asked 43 questions!) our webinar with James Smith, Process Improvement Director at Birkbeck University of London, yesterday.

With help from James, we managed to answer several questions during the webcast however due to the sheer volume we promised you more answers today so here we go!

James, are you or your colleagues now able to design a process and model it in Bizagi BPM yourselves without external support? (Question from Roman B)

Yes – our second and third processes were created without consulting resource from Bizagi. We might have asked Bizagi one or two quick questions, but we have not engaged (or paid!) for any more consultancy.

How much of the 90% improvement in cycle time in the example can be attributed to process redesign/improvement vs. automation/decrease in wait time? (Question from Michael B)

That is an interesting question. I think the answer is that the improvement must be a function of both the process redesign and the use of Bizagi to mediate the process, I’m not sure I can quantify the proportion attributable to one or the other. The reality is that there is always an improvement gain from undertaking the process discovery and improvement exercise – because you always have people operating a process sub-optimally if they don’t understand a process. In fact we’ve seen improvements in other processes we’ve simply discovered, improved, and documented (creating a BPMN model with the Bizagi Modeler) but carried on executing manually. That said you don’t get the added benefit of routing, automation, integration and analytics.

Do you feel that implementing BPM ultimately amplified your defined To Be process solutions? (Question from Christina K)

To reduce a 93-day process to 7 seems like it WOULD require the technical capability so that is in essence part of the process design/dependency. Yes of course – you’d struggle to drive that sort of improvement (and be able to measure it) without some technology – and there is an underlying assumption that technology can and will be deployed in process discovery/improvement/redesign activity. That said there has been that assumption for some time, and in the past we have invested in a number of single-purpose developments to support process improvement in certain areas – which have been successful, but are costly solutions. What we have in Bizagi is a generic platform to handle any process across any part of the business. We see it as the way we (as the technical partners in our organisation) are going be able to keep deploying and supporting an ever greater number of technology-supported processes – because to carry on down the ‘bespoke solution for each situation’ route would generate an unsustainable support burden.

We’ll have more answers to your questions tomorrow so stay tuned for Part 2!

In the meantime, you can access and download the presentation HERE.

The recording is available HERE.

If you have any comments or feedback please leave us your comment below