Customer Engagement

Customer Engagement

Contextualized-Customer-Engagement-Strategy

Contextualization: The New Rules of Customer Engagement

I recently returned from a delightful European city break packed with sightseeing, sunshine, eating and drinking. As I wandered around the cobbled streets of Rome, TripAdvisor would ping updates to my...

Insurance On-boarding: The Key to Lasting Customer Relationships 

We've seen in the insurance companies we work with that insurers are having to work harder than ever to attract and retain customers. In an industry where the customer has very few touch...
Customer Experience in Insurance: How to Accelerate the Digital Transformation

Customer Experience in Insurance: How to Accelerate the Digital Transformation

Insurance has progressed from an age of information in the 1990s to the age of the customer. And the bar is being set by insurtechs. The onus is on established, incumbent...
Customer Engagement Digital Transformation

[Infographic] 3 Ways to Transform Your Customer Engagement Strategy

In a digital age, customer expectations are sky high. So how do you deliver the best service possible? In our new survey of 500 business leaders, 70% said that they are focused...
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