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Huge thanks to James Smith of Birkbeck, University of London, who took to the stage at IRM’S BPM Europe Conference 2015. James, who has over a decade of experience in process improvement initiatives, explained how he led the University to Operational Excellence with Bizagi BPMS.

Couldn’t make it? Download his presentation now to learn how Birkbeck:

  • Implemented a process to streamline student admin in just 12 weeks
  • Accelerated the process by 90%, closing 3000 cases per year
  • Gained stakeholder engagement across the University departments and functions
  • Empowered stakeholders to undertake their own small-scale process improvements

To read James’ pre-event interview, click here.

Download the Birkbeck, University of London case study