Huge thanks to James Smith of Birkbeck, University of London, who took to the stage at IRM’S BPM Europe Conference 2015. James, who has over a decade of experience in process improvement initiatives, explained how he led the University to Operational Excellence with Bizagi BPMS.
Couldn’t make it? Download his presentation now to learn how Birkbeck:
- Implemented a process to streamline student admin in just 12 weeks
- Accelerated the process by 90%, closing 3000 cases per year
- Gained stakeholder engagement across the University departments and functions
- Empowered stakeholders to undertake their own small-scale process improvements